Wesbank fails to deliver!

Wesbank was going to do the NATIS documents for our vehicle after we paid it off with then at the end of January this year. We paid in the fee requested from them and then we ended up habing to do it ourselves.

When I originally paid I also sent proof of payment of R362 to *** via my mobile banking app. Accorring to them they never received the proof of payment. I also added our account no with Wesbank as a reference. Up to date after several emails and proof of payment through banking statements, as well as phone calls, I have not been able to get our R362 back. I was told via email as well as telephonically that they do not use bankstatements as proof of payment and wanted proof of payment for the specific transaction. I am asking Wesbank to please resolve this issue as I have had it!