DN
DT N
1 reviews | Active since Jul 2011
02 Jul 2015, 10:26
Wesbank fails to correct debit order after 4months
Please note that i am currently at my witts end in dealing with Wesbank and their services. <br> <br> i have requested a reversal of a product added in January, this was confirmed to be cancelled by Reagent, yet Wesbank continues to deduct the premium. <br> <br> Can Wesbank please reverse the product added as well as refund all premiums paid to date into the loan account.<br> <br> it no longer seems like an error, rather it seems like THEFT, as the error was communicated via various emails, since March.<br> <br> if i call the call centre, the call is answered, once transferred. the call is held for a long duration or dropped. <br> regards
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WesBank's replyOfficial
13 Jul 2015, 11:48Hello dtnarsai,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
Let us also use this opportunity to humbly apologise for this mishap and the inconvenience you have experienced. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. Direct contact has been made to confirm our compliance with your request as your account has been duly credited.
We thank you for your patience and hope that efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
Let us also use this opportunity to humbly apologise for this mishap and the inconvenience you have experienced. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. Direct contact has been made to confirm our compliance with your request as your account has been duly credited.
We thank you for your patience and hope that efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
WesBank's reply13 Jul 2015, 11:48
Official
Hello dtnarsai,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
Let us also use this opportunity to humbly apologise for this mishap and the inconvenience you have experienced. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. Direct contact has been made to confirm our compliance with your request as your account has been duly credited.
We thank you for your patience and hope that efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
Let us also use this opportunity to humbly apologise for this mishap and the inconvenience you have experienced. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. Direct contact has been made to confirm our compliance with your request as your account has been duly credited.
We thank you for your patience and hope that efforts have restored your faith in WesBank.
Yours sincerely,
WesBank