Wesbank failing to assist me with my problem with their certified Inspectacar Life style motors

Inspectacar which is division of wesbank, when i logged my complain with bank. i got a phone call from gentleman, who always promises to come back to with feedback regarding their certified InspectaCars life style motors in Centurion. There's no joy from wesbank as well. both Wesbank and Inspectacars no is assisting. no communication. i don't have the car even today. all i know is that i am paying monthly installments for the car which i do not have.