Wesbank extremely poor customer service

Extremely bad customer service as a current wesbank customer and going back for additional financial support. I app**** for finance got approved (i think this is the strategy where they have a world class system probably missing the understanding that systems can't do everything) then forward the deal number to the dealership where they have advised me that there is a lot of missing information.Called wesbank and they told me that there is documentation that is required that i was not aware of. Sent the documents next day as i needed to do was call again and check in to be told it wasn't assigned to anybody yet. Long story short because the bad service continues. I just got a call from the dealer the car was sold and im still waiting for the so called fast track approved application from Wesbank. I will now need to continue my search after loosing out on a very good vehicle and most probably moving all my existing business to a more capable financial institution. Note this process took 3-4 days excluding weekends and still have no feedback todate.