Wesbank "Early settlement penalty"

So, I called Wesbank about a year ago to place a notice for an early settlement(vehicle finance) to avoid the "early settlement penalty", I didn't manage to settle at the time so i called again few months later to place the notice again. Wesbank call center agent tells me that once you place a notice, you don't have to do it again for the duration of the contract. I called them today to request for a quotation to my surprise they have included an early settlement penalty(R15 000) on the quote. They are saying I must give them the "name" of the agent who told me there's no need to place a notice, am I suppose to remember all the agent I talk to every time I call. This is ridiculous and I'm taking all my products from FNB. I can't be ********** like this.