RM
Renny M
1 reviews | Active since Oct 2022
15 Oct 2022, 08:26
Wesbank Early (Punishment/******ion) Fee
I would not recommend supporting Wesbank as they are ********* and will take advantage of its clients. I got a R9000.00 penalty fee for early settlement of my vehicle loan. How can you punish your clients for keeping their accounts up to date. Is it because Wesbank cant ****** more funds out of you due through their high interest rates so we will just ***** from you. Wesbank then comes up with this BS, you should ask for a settlement 90 days in advance to not get penalized, have you ever heard of such nonsense. I also asked in writing about this additional fee however they declined to respond. Wesbank dealing with you left a foul taste in my mouth, I will encourage others to not make use of your services.
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Replies (2)
WesBank's replyOfficial
17 Oct 2022, 07:56 Dear Renny Meere,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply17 Oct 2022, 07:56
Official
Dear Renny Meere,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
RM
Renny M's updateReviewer Update
19 Oct 2022, 17:20Wow, a bank that actually listens to the little guy. I was contacted by the bank promptly afterwards and managed to resolve the issue I had. This is why I choose to finance all my vehicles through Wesbank, they do care, thank you!
RM
Renny M's update19 Oct 2022, 17:20
Reviewer Update
Wow, a bank that actually listens to the little guy. I was contacted by the bank promptly afterwards and managed to resolve the issue I had. This is why I choose to finance all my vehicles through Wesbank, they do care, thank you!