wesbank driva protect vehicle licence renewal failure.

in may 2019 i had taken a road protect policy. part of the benefit is that they will notify me of the expiry date of my licence disk. my disk expired on 31 october 2019.this company failed to contact me in october and i had to call them myself on 08 nov 2019. when i did i was not given any reasonable reason why i was nt contacted so that we initiate the process of renewing the licence disk. below is the correspondence i had with this company since 08 november 2019. 1) on 08 November i had contacted raodprotect after you have failed to contact me in the month of October to notify me of the impending expiry of my licence disk( Expired 31 october 2019) - you have actually breached a contract i have with you as outlined in the policy document, the policy clearly states that you are supposed to have notified me of the fact- you have failed and breach a contract. 2) on 08 november 2019 i have paid invoice number *** with amount of R 686.00 - the R 686.00 was extra money from me, which is an error you failed to pick up, the correct invoice amount is R 636.00. 3) i have emailed roadprotect querying the delivery of my licence disc. - please see query ticket ***6 and ***4 = road protect again failed to attend to this x 2 queries. 4) on 15 November i called road protect in the morning to do follow up and i was informed that people who deal with licence disk are not at work at the time i called, therefor i would be called later on the day. - on this call Tamryn christie informed that my disk will be delivered any time in the week of 18 November to 22 November 2019.

5) now on the 18 November you Elandi has email me to inform me that the disk can not be delivered because of incorrect documentation i have supp**** = please specify to me which documents i was supposed to submit??, because road protect has failed to inform me as of 08 November 2019 of the correct documents i am supposed to submit. so in the end they could not renew my vehicle license disk, what a bunch of pretenders ******!!!!

so now i must cancell this policy, report them to the ombudsman and request my refund.