WESBANK DON'T CARE AT ALL

Wesbank is dysfunctional and ***********. I finished paying for my car in 2018; they never bothered to send me my papers. I am about to leave for studies and need to sell my car urgently. They refused to let me collect my papers with covid and told me I could have it sent to me via courier for 7-10 days which is too late. They then said there is another courier option of 3-5 day. I took that. Well we are on day 7. I have spent hours on the phone this week to people who are a variety of increasingly rude and/or ***********. They keep talking about 'feedback' but no one helps me. I asked to speak to a manager and was told every single one in the entire company is in a meeting all at the exact same time. It is actually disgusting; they don't care. I am completely desperate.