NM
Ntaoleng M
1 reviews | Active since Mar 2016
01 Dec 2022, 12:08
WESBANK DOESN'T RESPOND TO EMAILS!
I called customer service to request a refund + the personal loan acc closure after a settlement amount was paid via an FNB consolidation loan on the 19th Nov. I was then told to email *** which I did on the 22nd November. There was no response and on the 28th the debit went off..
I'm still waiting and what annoys me is that Wesbank is the ONLY one giving me an issue. Other creditors have refunded and closed accounts.
I WOULD NOT recommend Wesbank personal loans. Capfin is a far better option if you're looking for a loan, they respond to emails and solve customer queries on time.
Helpful (0)
Replies (3)0
Replies (3)
WesBank's replyOfficial
01 Dec 2022, 12:35Dear Ntaoleng Moloi
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply01 Dec 2022, 12:35
Official
Dear Ntaoleng Moloi
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
NM
Ntaoleng M's updateReviewer Update
12 Dec 2022, 10:45Update: I haven’t received any help!!
NM
Ntaoleng M's update12 Dec 2022, 10:45
Reviewer Update
Update: I haven’t received any help!!
WesBank's replyOfficial
12 Dec 2022, 12:44 Dear Ntaoleng M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply12 Dec 2022, 12:44
Official
Dear Ntaoleng M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution