Wesbank does not want us to settle our accounts early

I settled my vehicle finance account with Wesbank but it looks like that was the worst move as to date I have not received my settlement letter, car registration documents and refund of my last installment that was debited after I settled the account.

Their call center is unprofessional with a lot of background noise you can't even hear the consultants when they speak.

My emails have not been responded to with my queries as I had to point it out to them that my account is meant to be settled after they debited me. It looks like this is the only platform where they are willing to respond.

Wesbank should know that I work hard for my money and I made sure that I never skipped a payment as per my credit agreement with them so I want my refund ASAP otherwise I'll have no choice but move my whole account portfolio from FNB to another bank that will respect me as a customer.