RV
Riaan V
1 reviews | Active since Apr 2014
09 Jun 2015, 15:02
Wesbank does not want my business
I have been a Wesbank customer for a number of years now (multiple vehicles).<br> <br> Today I got a really shocking finance quote from Wesbank, the interest rate that they presented me on a new vehicle was much higher than the other providers that the dealership sent the finance application to.<br> <br> This is the second time this is happening to me. The previous time the branch blamed the dealership.<br> <br> I guess the fact that I do business with Wesbank, RMB and FNB doesn't mean anything to their vehicle financing division....<br> <br> It seems I have no choice but to move all my accounts away from the Firstrand group. They are not interested in my business anymore!
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WesBank's replyOfficial
09 Jun 2015, 15:53Hello RiaanVenter,
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Our systems are aligned to our internal validation processes with all applications being automatically assessed according the information is available. We have however escalated your dispute to a manager to individual review and we will revert with feedback accordingly.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Our systems are aligned to our internal validation processes with all applications being automatically assessed according the information is available. We have however escalated your dispute to a manager to individual review and we will revert with feedback accordingly.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
WesBank's reply09 Jun 2015, 15:53
Official
Hello RiaanVenter,
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Our systems are aligned to our internal validation processes with all applications being automatically assessed according the information is available. We have however escalated your dispute to a manager to individual review and we will revert with feedback accordingly.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Our systems are aligned to our internal validation processes with all applications being automatically assessed according the information is available. We have however escalated your dispute to a manager to individual review and we will revert with feedback accordingly.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank