Wesbank does not stick to the agreement?

Item: WesBank
Rating: 1

My vehicle finance with Wesbank was approved with an interest rate of prime -50%. When I contacted Wesbank I was advised that I am paying prime + .75%

I queried this telephonically and then sent several emails with my agreement attached, requesting the interest to be re calculated from date of pay out and reimbursed to the account - I am not receiving any feedback - accept for the below:On 22 Jul 2020, at 11:20, WesBank, Service <***> wrote:

Good day Mrs Van Der Walt, Thank you for your email. The interest rate is 7.750% linked to prime. We would like to take this opportunity to thank you for entrusting WesBank with your finances. Yours in service, Customer Service Centre *** www.wesbank.co.za Fax: ***

Helpful (0)

Replies (2)

WesBank's replyOfficial

28 Jul 2020, 12:10

Dear Marissa Van Der Walt

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply28 Jul 2020, 12:10

Official

Dear Marissa Van Der Walt

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

's updateReviewer Update

29 Jul 2020, 06:37

Good day Trifena

Please advise what it is you are saying? That I should contact Wesbank AGAIN? On the info provided in your response?

I don't think so. Please advise on the outcome

Thank you
Marissa van der Walt

's update29 Jul 2020, 06:37

Reviewer Update