Wesbank does not care about retaining their customers

I have been a Wesbank client for numerous years and have never missed a payment or even made a late payment. I had an accident recently and my vehicle was written off and Wesbank was paid. They have not updated my account yet! I am in the proses of buying another vehicle and I contacted them. I contacted their customer service and explained what I needed and wanted, I have even filled in an application on their website. They even supp**** me with a reference number via a sms but when you put the reference number in on their website, it says that there is no application. They phoned me today and after a conversation which did not yield the results I wanted, I was told that they would call me back. Guess what NO call back. To me Wesbank has no interest in pleasing or retaining their customers. I am really appalled to say that I was a Wesbank client and if anyone wants to know my opinion I really do not recommend Wesbank, I would rather advise anyone and everyone to go to another financial institution. Shame on you Wesbank this was really bad of you!