Wesbank does not care.

I have been trying to get my cars papers from Wesbank for months now and about 2 weeks ago, they emailed stating they can help me to do a teansfer of ownership into my name. Today i got papers from Wesbank where they transfered my car into my business name... and this after i gave them a letter stating that the business was dissolved and that they should transfer it to my personal name!! I even paid them what they asked for! Wesbank you need to fix this urgently as this is what happens when your customers beg you for months to help them and call them back to discuss this and you do not and simply ignore them!