PB
Pauline B
1 reviews | Active since Mar 2020
30 Aug 2022, 14:24
WesBank - do you want to be paid or not???
As we are emigrating we have been trying to get a settlement on our vehicle. It is under debt review so we cannot obtain the information via the self-service methods.
All requests for over two weeks have met with ZERO response.
At this point, we may have to drive it to the airport and dump it and WESBANK will never get paid - that is the only option left to us.
Escalation upon escalation - such nonsense.
Helpful (0)
Replies (3)0
Replies (3)
WesBank's replyOfficial
30 Aug 2022, 14:50Dear Pauline B,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply30 Aug 2022, 14:50
Official
Dear Pauline B,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
PB
Pauline B's updateReviewer Update
30 Aug 2022, 14:52Well, that is the same message I get via email - let's see how long it takes.
PB
Pauline B's update30 Aug 2022, 14:52
Reviewer Update
Well, that is the same message I get via email - let's see how long it takes.
PB
Pauline B's updateReviewer Update
30 Aug 2022, 14:56Thank you, Neo. But, seeing that I was told last Wednesday (yes almost a week ago) that I would have the settlement within 48 hours, I would just like someone to email it right NOW.
PB
Pauline B's update30 Aug 2022, 14:56
Reviewer Update
Thank you, Neo. But, seeing that I was told last Wednesday (yes almost a week ago) that I would have the settlement within 48 hours, I would just like someone to email it right NOW.