Wesbank, Do they even care?

So I app**** for vehicle finance through Wesbank, and I was initially approved. I then called in and a call centre agent assisted me with my application and that I am approved \level 5\" which apparently is not the greatest approval rating. The agent then continued to explain to me that the approval will all depend on the discretion of the dealership and that they would have to work with the application I initially got approved for. Today I received a call from the dealership that all of a sudden my application has been declined by all banks and that BMW approved my application. So to me, that is just weird and unfair because they never even called me back to tell me that I have been declined and according to NCR, you have to at least get a reason as to why you were declined. Now I have to pay even more for my car as we all know BMW's interest rates are through the roof. I am really disappointed and I regret being a Wesbank customer as I bank with FNB. One would think that being a Wesbank customer, they would at least give a damn and consider helping you to best of their ability or at least give you alternative options. I know this complaint will be overlooked, so take FNB."