SA
Shane A
1 reviews | Active since Sept 2013
24 Oct 2023, 08:52
Wesbank do nothing.
I changed my banking details a week ago and immediately sent my banking confirmation letter as requested.
Now a week later nothing has been done and my debit order will now bounce, well done Wesbank, well done on doing nothing!
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
24 Oct 2023, 09:28Dear Shane Acutt
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply24 Oct 2023, 09:28
Official
Dear Shane Acutt
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
SA
Shane A's updateReviewer Update
24 Oct 2023, 12:02Your assistance is absolutely pathetic, you take a week with no response and me doing this to get answer where only now you tell me that the banking details have been changed but the debit order will go off my old bank account, it will bounce now and it is your problem to fix.
SA
Shane A's update24 Oct 2023, 12:02
Reviewer Update
Your assistance is absolutely pathetic, you take a week with no response and me doing this to get answer where only now you tell me that the banking details have been changed but the debit order will go off my old bank account, it will bounce now and it is your problem to fix.