SR
Steve R

1 reviews | Active since Oct 2013

05 Aug 2022, 09:56

Wesbank Do Not Care About Their Customers.......

I am absolutely blown away at how poor Wesbank's customer service is, if you want to finance a vehicle please take my advice and go elsewhere. Wesbank are no better than a loan shark...... I got behind on my company vehicle payments due to Covid / lockdown and a total lack of business. I remained in discussion with Wesbank and they continued to put me under a great deal of stress during this time with payment demands, which I made as and when I could. In recent months I have made arrear payments in excess of R70,000.00!!! Today they sent the sheriff to repossess the vehicle. I went through so much pressure to make these payments, they have no idea how to look after there clients during what has been the most difficult time in my business career. You would think they might look at re-financing vehicles for clients who got caught up in the mess of Covid, but no, not interested..... They do not deserve the business, its actually shocking they can get away with this kind of behaviour. They don't even return my emails or calls now.

0
Replies (2)
WesBank
WesBank's reply05 Aug 2022, 10:42
Official
 
Dear Steve, 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.  
We will be in touch with you to resolve this matter. 
Regards, 
WesBank Service Resolution 
SR
Steve R's update16 Aug 2022, 17:07
Reviewer Update
You sent me the message above on 5 August Patience and still no response, after 11 days........