Wesbank disgusting service

I am exceptionally Livid at the treatment and response i have received from Wesbank, i have made an application for private motor finance 4 weeks ago and 4 weeks later my deal has still not been finalised. i dealt with the most incompotenet staff member at Wesbank who made this application a total nightmare, from advising on incorrect methods, to not calling back replying to emails or being in contact at all.

i have sent several complaints to which the person i was dealing with did not even respond to, he calls the seller and updates him but does not call me as the buyer and person who will be paying for the finance, to update me, on several occasions i had to call and follow up with no update.

how is business done like this? i mean there has to be some standard or internal value and controls a business like Wesbank has to ensure customer service is provided, I am lucky to have had such an understanding seller, who was patient enough to assist through all of the speedbumps we faced during this application.