MG
Marius G

1 reviews | Active since Jan 2010

05 Apr 2024, 12:35

Wesbank discriminate against the blind

I try to register on Wesbank’s website to personalize my account. In the process of registering, there is a CAPTCHA with a code that I need to type in before I can register. I am blind, thus cannot read the code. I logged a complain on Wesbank for someone to help me to register on their website. Monuque said, she cannot help me because there is password sensitive info involve and that I must get somebody to read the code for me! I do not want to ask “other” people to help me. I also want to do business as per “normal” other customers, especially when there is solutions out there! CAPTCHA new version 3 has a sound option for the blind. Please Wesbank, you are discriminating against us with disabilities! Our money are the same colour?

0
Replies (2)
WesBank
WesBank's reply05 Apr 2024, 12:45
Official
Dear Marius,
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
 
We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution
MG
Marius G's update05 Apr 2024, 14:01
Reviewer Update
Wesbank, after 1hour calls to apologies (appreciate) a lot) They will attent to the CAPTHA problem, when they fix it, I will rate company again. BUT I am satisfied with their quick respons, thanks!