VM
Vuseni M
1 reviews | Active since Mar 2025
21 Mar 2025, 12:42
WESBANK disappoints
I got retrenched and was unable to pay installment on my car. Had an insurance to cover for shortfall. Requested an office copy of statement from WESBANK. They couldn't provide on time until my account was handed over. Only after been handed over to their colserve agents they then provided the office copy of my statement. I'm so disappointed cause if they had provided on time, I wouldn't be where I am now. I now want the account to be moved from colserve guys to the normal processes as it's not my fault that it is there but their deliberate delays.
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Replies (2)
WesBank's replyOfficial
24 Mar 2025, 07:59Dear Vuseni M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply24 Mar 2025, 07:59
Official
Dear Vuseni M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
VM
Vuseni M's updateReviewer Update
25 Mar 2025, 18:15Wesbank consultant called me to help resolve the matter.
VM
Vuseni M's update25 Mar 2025, 18:15
Reviewer Update
Wesbank consultant called me to help resolve the matter.