WESBANK DISAPPOINTED CUSTOMER

I still wanna share my experience with WesBank regarding the review I wrote before about what happened regarding my vehicle disc renewal. Wesbank contacted me and asked a proof of payment as I want a refund, unfortunately I did not have the proof of payment, but I did send them the letter that was delivered to me instead of my vehicle disc. This what the letter says "Please note we have attempted payment for your vehicle licence to the licencing department but due to your e-Natis profile being blocked we are unable to issue the disc. We have however actioned a reversal of the fund you have paid to us to your card you made payment with." But I did not receive those fund and I articulated very clear to the email I have sent to them, but the lady whom I was communicating with through the email by the name of Patience Ramanugu says to me "confirm that you have received the fund yes or no." I was so very annoyed but nonetheless I did confirm and say "NO" so until today WesBank never refunded me. This is how WesBank treated me I therefore thank their treatment and how they ***** my money.