Wesbank/ Directaxis complete non communication

I got a call from Wesbank/ Direct axis on 04/03 asking for me to send them Confirmation of insurance cover. This I did and mailed to them on 06/03 afterwhich I never heard anything so assumed all was in order... I got an sms and email yesterday (16/03) from them saying that despite attempts to get updated proof of insurance from me they have been unsuccessful and they would be adding a limited insurance policy to my account. They obviously had not received my document... So I emailed the document yesterday again from both my personal and business email, as well as uploading it on the web portal today (17/03). I asked in both emails for somebody to please acknowledge receipt... But again I have heard nothing. I have now also been on the line for 2 separate calls of 2 hours each to try speak to someone to make sure the document has now been received and for them NOT to add a limited insurance policy to my account but also to no avail.

Is it possible for somebody check whether or not the documentation has been received and that they have allocated it to my Wesbank account and reversed the limited insurance policy?

Your assistance will be greatly appreciated.

My Wesbank acc no is ***