RI
Ruquayah I
1 reviews | Active since Jun 2021
05 Sept 2023, 10:15
Wesbank did not deregister my card
Is this how wesbank deals with queries, iv been give a Johannesburg no to call by an agent, been trying from morning nd they put u on hold like 10 to 15 mins at a time, and when I get Through they cut u of as soon as they hear your problems My car was not deregisted by wesbank many moons ago now I'm sitting with a bill over a 100 grands coz of Westbank fault, is this how a bank deals with over 40 years of experience. VERY VERY DISAPPOINTED
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WesBank's replyOfficial
05 Sept 2023, 10:48Dear Ruquayah Ismail
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply05 Sept 2023, 10:48
Official
Dear Ruquayah Ismail
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution