Wesbank deliberately, ********ly witholding information

This is a follow-up review to my previous one as I was promised by Wesbank to be assisted and that they would sort out this matter , however unfortunately they still refuse to accept my offer to pay the arrears on my repossessed vehicle and then re-instate the policy as per Act 129 of the National Credit Act and they still demand that I pay the full settlement amount of +/- R 188 000 and if I fail to do so they will auction off my vehicle - NOTE I have paid a deposit of R 260 000 initially. I have requested the arrears amount from a Wesbank representative yesterday however she refused to provide me with the arrears amount and claims that she cannot see it on their system , but only seconds ago she read me my whole statement with exact dates and amounts up to the cent however she can not see the arrears amount apparently?? Wesbank is deliberately withholding the information from me which is another offence in terms of the NCA.