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Ursula C
1 reviews | Active since Jun 2011
03 Feb 2020, 09:14
Wesbank deletes clients emails without reading
When you settle a vehicle with Wesbank, have confirmation of said settlement, call a week later to enquire as to why the this is still reflecting on your banking profile and are informed it will be removed in a day or two and two weeks after settlement this is still reflecting on your banking profile so you send an email to Wesbank which is " was deleted without being read on Monday, February 3, 2020 9:05:58 AM (UTC+02:00) Harare, Pretoria." you have to give them 10/10 for ZERO service delivery.
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WesBank's replyOfficial
03 Feb 2020, 11:12Dear Ursula
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply03 Feb 2020, 11:12
Official
Dear Ursula
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
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Ursula C's updateReviewer Update
04 Feb 2020, 08:55Thank you Rodney for resolving this issue, it is appreciated!
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Ursula C's update04 Feb 2020, 08:55
Reviewer Update
Thank you Rodney for resolving this issue, it is appreciated!