PM
Phil M
1 reviews | Active since Apr 2011
14 May 2019, 08:54
Wesbank delays refund and NaTIS
Wesbank not wanting to pay refund after settlement of my account when they promised there will be a refund after payment is made. Also 12 days after the settlement, even though email was sent to me confirming NaTIS docs were sent by courier, confirmed today docs have not even left building yet.
Very rude consultant over the phone
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
20 May 2019, 12:08Dear Phil,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS 96136.
Regards,
WesBank Service Resolution
WesBank's reply20 May 2019, 12:08
Official
Dear Phil,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS 96136.
Regards,
WesBank Service Resolution