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Phila C
1 reviews | Active since Jan 2022
04 Jan 2024, 12:33
WesBank delaying to refund
I was financed for a vehicle, unfortunately the car was written off. The settlement was paid around the same time as the monthly installment. WesBank acknowledged it and was supposed to refund the installment in December 2023. Till date I have yet to receive my refund. I called in Jan 2024 to follow up and still nothing.
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WesBank's replyOfficial
04 Jan 2024, 12:50 Dear Phila C,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
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We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
-
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply04 Jan 2024, 12:50
Official
Dear Phila C,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
-
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
-
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution