LM
Lizzie M

1 reviews | Active since Dec 2022

10 Sept 2024, 12:37

Wesbank deducting comprehensive insurance without authorisation

Good Day. I need assistance please. I took out vehicle finance with Wesbank in 2022. Recently they have been sending me an SMS requesting for my car's comprehensive insurance cover. Currently I'm out of the country for work and will only return to South Africa in April next year and I cancelled my cover when I Ieft the country in June coz the car in question is not in use but locked in a garage. I will resume my cover when I get back next next year, one thing I do not want is for Wesbank to be deducting money for an insurance I did not agree to like the last time. I did reply back to the email and no one has gotten back to me and I definitely do not want their unauthorized insurance cover.

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Replies (1)
WesBank
WesBank's reply10 Sept 2024, 12:49
Official
 Dear Lizzie Mokhine
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
 
We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution