EL
Elias L
1 reviews | Active since Jan 2010
25 Sept 2015, 09:00
WESBANK decides to ********ly double debit
I have made an arrangement with Accounts Department of WESBANK not to debit me for this month but to my surprise, they have debited my twice. This is totally, totally unacceptable and unproffessional. A simple instruction of no debit this month had turned into a nightmare!!!! This is the first time I use WESBANK and judging from this, I intend to have no future business with them
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WesBank's replyOfficial
30 Sept 2015, 13:30Hello letebele,
Thank you for bringing this matter to our attention.
Let us use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
Direct contact has been made to confirm that our staff member failed to adhere to the terms of your arrangement and appropriate correction has been taken to ensure that we do not experience similar occurrences.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
Let us use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
Direct contact has been made to confirm that our staff member failed to adhere to the terms of your arrangement and appropriate correction has been taken to ensure that we do not experience similar occurrences.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
WesBank's reply30 Sept 2015, 13:30
Official
Hello letebele,
Thank you for bringing this matter to our attention.
Let us use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
Direct contact has been made to confirm that our staff member failed to adhere to the terms of your arrangement and appropriate correction has been taken to ensure that we do not experience similar occurrences.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
Let us use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
Direct contact has been made to confirm that our staff member failed to adhere to the terms of your arrangement and appropriate correction has been taken to ensure that we do not experience similar occurrences.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank