ES
Esmari S
1 reviews | Active since Oct 2014
26 May 2015, 12:43
Wesbank debiting my account incorrectly
About 2 months ago, Wesbank offerred me a voluntary programme to pay off my vehicle that I wrote off a few months ago. As per our agreement my installment was supposed to be R1837.69 per month. Now they are debiting my account with R2365.55? I have been trying to get hold of Yolande Potgieter several times and she has not responded to my e-mails. This is a breech of contract and if no one gets in touch with me regarding the matter I will be taking this further.
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WesBank's replyOfficial
27 May 2015, 12:59Hello Esmari Stoltz,
Thank you for affording us the opportunity to investigate and address the shortcomings highlighted herein. We have been in contact with you to confirm that we are in the process of restructuring your account with the correct financials whilst a refund for the difference in the instalment has also been requested.
We wish to apologise for the unnecessary inconvenience caused and trust the matter was handled to your satisfaction.
Kind regards,
WesBank
Thank you for affording us the opportunity to investigate and address the shortcomings highlighted herein. We have been in contact with you to confirm that we are in the process of restructuring your account with the correct financials whilst a refund for the difference in the instalment has also been requested.
We wish to apologise for the unnecessary inconvenience caused and trust the matter was handled to your satisfaction.
Kind regards,
WesBank
WesBank's reply27 May 2015, 12:59
Official
Hello Esmari Stoltz,
Thank you for affording us the opportunity to investigate and address the shortcomings highlighted herein. We have been in contact with you to confirm that we are in the process of restructuring your account with the correct financials whilst a refund for the difference in the instalment has also been requested.
We wish to apologise for the unnecessary inconvenience caused and trust the matter was handled to your satisfaction.
Kind regards,
WesBank
Thank you for affording us the opportunity to investigate and address the shortcomings highlighted herein. We have been in contact with you to confirm that we are in the process of restructuring your account with the correct financials whilst a refund for the difference in the instalment has also been requested.
We wish to apologise for the unnecessary inconvenience caused and trust the matter was handled to your satisfaction.
Kind regards,
WesBank