ND
Nini D

1 reviews | Active since Feb 2022

01 Jun 2024, 07:51

Wesbank Debited My account without Authority

I made advance payments into my wesbank account for my vehicle, then i phoned the bank to make an arrangement to skip two debit orders because the advance will cover it instead wesbank went an processed a debit order that i did not authorize on a different account from another bank. Wesbank is such a greedy bank and can break the law to debit anyone without authority. I want the financial authorities to start tightening the ability of banks like Wesbank to stop debiting clients without a mandate. I have been with Wesbank for years and all my vehicles are with them and this is how they repay me.

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Replies (1)
WesBank
WesBank's reply03 Jun 2024, 07:35
Official
Dear Nini Dyule,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution