1 reviews | Active since Oct 2017
Wesbank Debit Order Change Nightmare
It takes approximately 5 minutes for my other service providers to change debit order details. Ask the same of Wesbank and they basically want a sample of your DNA . Called in to have the details changed (and on time) to run on an account affiliated to wesbank, FNB. How difficult can it really be. Debit order day arrives and surprise, surprise , the details have not be changed. Poor service.
Dear Dylan Bester,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS7687D.
Regards,
Tina Du Toit
WesBank Service Resolution
Dear Dylan Bester,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS7687D.
Regards,
Tina Du Toit
WesBank Service Resolution