EB
Eugene B

1 reviews | Active since Jan 2023

13 Jan 2026, 17:58

Wesbank deal with clients by making threats!

In 2022, we financed a vehicle through Wesbank, and have had comprehensive car insurance for all these years. On 9 January 2026, we received an extremely rude call from Wesbank, stating that we need to resubmit our proof of insurance cover, which we have done three times, with no reply/confirmation from Wesbank. Wesbank, you harassed us for this proof of cover, and made threats to my wife if we do not submit, but you do not have the common decency even to confirm that you have received our proof, sent to your offices- terrible service. We will contact the Wesbank CEO as we need an apology from Wesbank - I do not deal with threats lightly!

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Replies (2)
WesBank
WesBank's reply14 Jan 2026, 07:32
Official
Dear Eugene Buitendag,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
 
We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution

EB
Eugene B's update14 Jan 2026, 17:04
Reviewer Update
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