*********** Wesbank

Terrible customer service with Wesbank. We are trying to buy my sons car (private sale) since the 14th of March 2023. The pre-approval was done, and they required information such as a letter that the car will be sold privately etc. We have provided all the information and sent it to the email address (***). We received confirmation that all is received, and we will receive feedback in due time. On the 17th of April 2023 we followed up and the lady who assisted us since the beginning said she never received anything. We sent all the information again. I cannot drive personally as I am blind in my one eye. I went to an eye specialist that provided me with a report stating that I cannot see out of my one eye and that my husband will drive the car. NOW I hear again that I need more info on the report stating I cannot drive??? I do not even have a driver's license- I'm buying the car for me and my husband, and my husband (who has a valid license) will be the driver. Why is it so difficult for Wesbank to help a client? We are going on 2 months and still no feedback. Private finance feedback: *** Sharkirah Salie is the agent who has been emailing, if we do phone her, she never answers!!!