Wesbank Cwayita Mageda bad client relations

I would like to air my total disgust with the poor service we have received from Cwayita Mageda from Wesbank Finance and Insurance motor finance department. I sold my business vehicle to another business. The businesses" finance was approved and the payment was supposed to be paid by Thursday 31 October 2024. I still have not received any correspondence from her letting me know what the hangup is. I have not reveived any moneys and so I have to pay double this month as the vehicle is still om my businesses name as well as the new vehicle, I have not heard anything from her and she is never available when I phone her. I have not has such poor service in the18 years I have been a client of Wesbank.