Wesbank Custoner support.

On the 13th of September I reviewed by wesbank statement and saw that the instalment due for end september was double the normal instalment. I reviewed my statement and saw no arears. I contacted Wesbank the same day and the agent at the time confirmed that there is no arears and that my account is up to date. She said that it must be a mistake and even mailed me my full statement as confirmation.

Today, that amount queried on the 13th went off as debit order from my account. I immediately contacted Wesbank. Trying to get through to customer service is impossible.

The collections agent: Keitumetse Matsepe did escelate to team leader who escelated to customer service. She tried to put me through to customer service but said no one is answering, When putting me through the system just loops me back to collections.

This is absolute pathetic service from Wesbank. I want this matter resolved today but no one is home, I even mailed ***,za.