AN
Abby N
1 reviews | Active since May 2020
20 Jul 2020, 15:10
WESBANK CUSTOMER SUPPORT
NATIS documents, I have bought and paid for 2 of my vehicles with Wesbank and to date have not received the NATIS documentation. Made a call to Wesbank in May to query this as I was in the process of selling a vehicle and was told that an email will be sent to me. Received no email. Then emailed Wesbank once again requesting documents as self help is not really user friendly. Got an automated response with details and procedure. I responded immediately and to date have had no feedback. Wesbank please respond. If not settled soon, could lose a very interested purchaser.
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WesBank's replyOfficial
20 Jul 2020, 15:38Dear Abby Naidoo,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply20 Jul 2020, 15:38
Official
Dear Abby Naidoo,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution