WESBANK CUSTOMER SERVICE IS THE WORST!!!!

Wesbank Customer Service wrote me an email saying that if I didn't produce proof that my vehicle was insured, they would do it for me and debit the cost thereof with my next monthly debit order. I immediately wrote back and told them that I had full comprehensive cover (as always) and that I would send a copy of the policy document that evening when i got home. I did that and a few days later received another mail from Wesbank saying that they hadn't received confirmation of the insurance cover so they were going to debit my account with the cost of an insurance policy. Again I responded immediately as per above. And again I sent a copy of the insurance policy. In fact, i have now sent the policy to them FIVE times and guess what ..... they went ahead and debited my account with an additional amount which is obviously their insurance premium. There is no phone number on their emails - just an email address and a fax number. I have asked them MANY times to please call me so that we can sort this out - nothing. Who cares Webank!!!!! You call the shots because you control the debit order but you are a disgrace and completely out of line!!!! PLEASE CALL ME!!!!