CO
Claude O
1 reviews | Active since Dec 2022
18 Mar 2024, 10:28
WESBANK CUSTOMER SERVICE IS TERRIBLE
I have been struggling to get through to Wesbank call centre for the last 3 days.
I WOULD HELD ON FOR 10-20 MINUTES AND HAVE TO EVENTUALLY CUT THE CALL.
This is bad service.
How can no one answer the phone after 5 attempts.
Please call me urgently as I need to discuss my account with an agent.
Awaiting your urgent call!!!!
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WesBank's replyOfficial
18 Mar 2024, 10:38Dear Claude Oppel
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply18 Mar 2024, 10:38
Official
Dear Claude Oppel
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution