Wesbank Customer Service, I am NOT a happy client at all. Poor to NO customer service at all.

I have been trying to get a hold of anyone, really, who can assist with an urgent enquiry at Wesbank. I have been trying for the past three weeks. Sadly I having been calling and calling only to be made to wait and waiiiiiit for the “next available consultant” but no consultant ever answers. I mean, how long does it take for the telephonic consultants to be available and how long is the queue that one has to wait for more than 30 minutes on the phone just to speak to someone and get help?

Moreover, I have sent an email, asking for assistance and once again, I received an automated response with the unforgivable “we are currently experiencing a high volume of calls and emails, which may delay in your request being attended to”. This is not enough, guys. Not everything can be sorted through the “self help” portal (which is not bad, actually but still). Hire more people to answer our calls and respond to our emails. Some matters are just too urgent to be dismissed with an automated response. You can do better guys, seriously.