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clint F
1 reviews | Active since Oct 2014
18 Jun 2019, 13:55
WESBANK Customer Service Does Not Exist
My vehicle was written off in an accident and my insurance (SANTAM) settled the debt as per Wesbank settlement quote - Now 2 Months later I'm still getting a statement looking for payment.
Your customer service is generic and absolute ******* ! The problem was not sorted after the 1st email !!
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Replies (1)
WesBank's replyOfficial
19 Jun 2019, 08:40Dear Clint,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS99171.
Regards,
Patience Ramanugu
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS99171.
Regards,
Patience Ramanugu
WesBank Service Resolution
WesBank's reply19 Jun 2019, 08:40
Official
Dear Clint,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS99171.
Regards,
Patience Ramanugu
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS99171.
Regards,
Patience Ramanugu
WesBank Service Resolution