MF
Maxine F
1 reviews | Active since Jun 2020
02 Jun 2020, 08:18
Wesbank customer service
I have recently changed my bank details. I have a car loan through Wesbank and I have been trying to update my bank details for three months. Not only have I emailed, I have called and so has my new bank.
Today my debit order tried to go off on my old account and it has obviously failed.
Sat on the line for the call centre for 15 minutes where my call went round in circles. Have emailed again to ask them what is going on but after three months of begging them to take my money out of the correct account, I am ready to transfer my loan.
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WesBank's replyOfficial
02 Jun 2020, 10:42Dear Maxine F,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply02 Jun 2020, 10:42
Official
Dear Maxine F,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution