WesBank Customer Refinance unhelpful

My vehicle will be paid off by month end and the balloon payment needs to be refinanced. I app**** for the refinance and did not receive any word as to whether it is successful or rejected. I need to have this financed before month end and no information is forthcoming. I simply need to know whether I should seek refinancing elsewhere, which I am seriously contemplating. The telephone operators are less than useful and it is a pity that I have to resort to Hellopeter for assistance.