1 reviews | Active since Nov 2016

06 Feb 2019, 12:59

Wesbank ******

I have never felt so ****** and disrespected by a service provider. I was out of work for a few months and struggled to make payments. As soon as I found work I have been paying my installments on time and when possible I would pay extra to reduce the arrears.

To my surprise 12 months and payments later I am being informed that my account was handed over a long time ago and they will need me to settle the full repayment amount or they will reposes my vehicle.

I cannot believe that after making consistent payments for so many months they still insist on taking my vehicle. I had to chase after them and contact them to find out what was going on as they sat back and took close to R50 000 of my money.

All I wanted was to make arrangements to honor my contract and I never ran, yet now they want to treat me like a ********. I am at a loss for words as I need my vehicle to make a living. Is there anyone that can help me please, there is no way that this can be ethical let alone right!

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Replies (1)
WesBank
WesBank's reply06 Feb 2019, 13:24
Official
Dear Nani Nani,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
I will personally be in touch with you to resolve this matter.
Your reference number is CRS89B07.
Regards,
Patience Ramanugu

WesBank Service Resolution