Wesbank Credit Depatment is insulting and Unprofessional

Good Day, I have just been **** to and insulted by one of your team members in the credit department. My wife did an online app for vehicle finance (she has vehicle finance with you already which will be settled upon purchasing the new vehicle). App was declined and reason provided was 'low credit score and we must pay out accounts properly as she is a risk'. I was baffled and we have ZERO low or non payment history, So in a panic I paid for an ITC report which show a high favourable score, with accounts (3) all paid up. Indicates the profile to be 'favourable'. Zero arrears, bad debt, etc. Report from Experian show 680 out of 705 scoring which is near perfect also. Also when we financed through your last year, the scoring was the same and approval was instant. Your consultants are an embarrassment in representing you as the communication is insulting and condescending. I have been financing vehicle for many many years and I understand the logistics behind it. Your service in previous years used to be really good hence the re-application with you before even considering any other finance house. If you want a resolution, please get your credit manager to contact me...don't reply asking me to respond with my number as it is already provided on this platform. Thanks, look forward to hearing from you soon.