LK
Leyla K
1 reviews | Active since Nov 2015
12 May 2020, 20:37
Wesbank covid relief non existent
I have app**** for a moratorium for my 2 trucks and 1 forklift on 31 March. To date I have received no feedback. I have mailed all the covidassist email addresses I have all I get is an automated response. I have mailed my business banker , no reply, I have mailed the motor pre-legal collections agent , no reply! I have contacted Wesbank call center all they can tell me no decision has been made. I am beyond furious. I will definitely be moving banks! In the same time I app**** for assistance from BMW & Toyota Finance and within a week I received a response of getting a 3 month payment holiday. So why on earth can Wesbank/FNB not make a decision?
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Replies (2)
WesBank's replyOfficial
13 May 2020, 09:11Dear Leyla,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply13 May 2020, 09:11
Official
Dear Leyla,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
LK
Leyla K's updateReviewer Update
14 May 2020, 12:26Thank you Wesbank for your swift response in dealing with my complaint, I am pleased to say I received a favorable outcome. Thank you for helping a client in a time of need it is greatly appreciated.
LK
Leyla K's update14 May 2020, 12:26
Reviewer Update
Thank you Wesbank for your swift response in dealing with my complaint, I am pleased to say I received a favorable outcome. Thank you for helping a client in a time of need it is greatly appreciated.