Wesbank Covid Relief. No Relief. No Comminication.

We have three vehicles and a loan with Wesbank. We arranged for Covid-relief on all the vehicles. However we've recently, this week, received an unpleasant shock...we are in arrears with one of the vehicles, since APRIL - because relief was not given and our credit score is thus being affected!!! We have an addendum to confirm our relief, also no debit order or attempted debit order happened in the April to June period. THE COVID RELIEF PERIOD.

What's interesting is that we only received this news upon US calling Wesbank to enquire about our debit-order, NOT running since 01/07/20, for ONLY this specific vehicle. Why are we doing Wesbank's debtors' work? Who cancelled the debit order? We have been given a GRAND run-around and nobody knows what to say to us, or how to solve the situation. We've been given the "system - error" excuse and have even been cited the credit - act????? We cannot be held responsible for Wesbank's error - especially in Covid relief status times.