Wesbank Covid Relief a SHAM!

We are all experiencing the Covid 19 pandemic. I was relieved to see that Wesbank allowed an application for covid relief which would ammend your original agreement with an extension of 3 months. I app**** on 31 March 2020, to which i haven't had a response and its now 18 may. I then re-app**** on 11 May (as no one on their call line was helpful) - it had said my application was approved and to wait 5 days for a link i need to click on to accept the amendment. I call in today to check what is going on, and no-one can help me and there is no trace of this. I have now app**** for the 3rd time and don't believe any resolve will come of this. Disgusting.