SV
Sheldon V
1 reviews | Active since Jul 2015
28 Apr 2020, 15:52
wesbank Covid-19
i have sent in my application a week ago for the Covid-19 reflief and have submitted a;ll information and documentation as required on the wesbank website, I have not hear a word back from anyone at wesbank, I had enough and feared that they will debit my account month end hence I sent in my application with ample amount of time, I called wesbank today and the woman I spoke to said they received my application and said she will have to send me an adednum tomorrow morning, I am shocked how wesbank is dealing with this matter as a complete matter of no urgency and unprofessionalism.
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Replies (2)
WesBank's replyOfficial
29 Apr 2020, 08:17 Dear Sheldon
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter. Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter. Regards,
WesBank Service Resolution
WesBank's reply29 Apr 2020, 08:17
Official
Dear Sheldon
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter. Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter. Regards,
WesBank Service Resolution
SV
Sheldon V's updateReviewer Update
01 May 2020, 00:58So as i predicted, wesbank has debited my account even though i gave ample notice, i have sent back all documents and have called and escalated this matter already, your apologies dont mean anything... I demand the debit order reversed as the amendum sent to me states that this pay relief would be from 1 april, Guess what??? You debited in may its supposed to be for 3 months, reading other people's reviews its probably usless trying to get my money back as this seems to be standard practice of this slow bank.... Definitely reconsidering moving my back after this... How dare you not honor your own agreement with me... Why even bother advertising anything if you can not deliver on what is expected... I WANT MY MONEY BACK!!
SV
Sheldon V's update01 May 2020, 00:58
Reviewer Update
So as i predicted, wesbank has debited my account even though i gave ample notice, i have sent back all documents and have called and escalated this matter already, your apologies dont mean anything... I demand the debit order reversed as the amendum sent to me states that this pay relief would be from 1 april, Guess what??? You debited in may its supposed to be for 3 months, reading other people's reviews its probably usless trying to get my money back as this seems to be standard practice of this slow bank.... Definitely reconsidering moving my back after this... How dare you not honor your own agreement with me... Why even bother advertising anything if you can not deliver on what is expected... I WANT MY MONEY BACK!!